Plaza Premium Lounge | WE CARE FOR YOUR WELLBEING

WE CARE FOR YOUR WELLBEING

Updated: 5 Mar 2021, 1300 (GMT +8)

At Plaza Premium Group, safeguarding everyone’s health and wellbeing is of utmost importance to us. Our global teams are in preparations to ensure a hygienic and safe environment for all travellers to enjoy worry-free airport moments. The introduction of Wellbeing Ambassadors is to ensure you will be well taken care of during your lounge stay, while enhancements and precautionary measurements are deployed in accordance to local authority’s advisories for different locations. These are included but not limited to:

	Body temperature check will be offered in selected locations, if allowed and preferred by guests.
	Provision of hand sanitisers at different areas.
	Social distancing is practised at all areas within our lounges.
	All commonly touched surfaces are sanitised frequently and we promise to minimise any inconvenience caused while sanitising the public areas.
	Hygiene measures are implemented in meal services as individually pre-portioned food items will be prepared at self-serve food counters while smart self-ordering system is available at specific regions. With the expected low volume of travellers at the early revival of travel, a tailored and minimalistic approach of food variety will be put in place to better manage wastage.
	Magazines and newspapers are removed temporarily to minimise human contact.
	All of our staff members follow strict sanitisation procedures and wear masks at all times during on-duty; while information is shared for staff members to practice necessary precautions during off-duty.

Your Wellbeing is Our Priority

Opening Hours Adjustment or Temporary Closure
While a few selected locations have re-opened, there are still many locations closed temporarily due to travel advisories enforced in different markets. Travellers embarking on essential travels, please check the latest updates of our lounges’ and hotels’ opening hours listed as follows.

For assistance or enquiries, please reach us through [email protected] or speak with our service teams in different markets, click here to see contact numbers.

Rebooking or Cancellations
For travellers booking directly with us to locations that are temporarily closed, our teams are currently handling requests on rebooking and cancellations, please allow four to six weeks for the refund process to be completed. Travellers booking with online travel agents, please liaise with your respective agents for rebooking or cancellations. We sincerely apologise for the inconvenience caused.

We understand the situation is constantly evolving, therefore our teams are simultaneously monitoring and reviewing our services. As always, we are committed to delivering the best services to our guests with love and care.

For Aerotel guests , all existing reservations and new bookings made for stay between now and 31 March 2021 can be changed or cancelled at no charge up to 24 hours before scheduled check-in time*. Please email us through [email protected] with your booking confirmation number for our teams’ handling.
*Note: Does not apply to non-cancellable or refundable promotion rates. For details, please refer to the Terms & Conditions on your booking confirmation.

For Plaza Premium First and Plaza Premium Lounge guests , all existing reservations and new bookings made by individuals or groups for lounge experience between now and 31 March 2021 can be changed or cancelled at no charge before your scheduled booking date and time as per the confirmation letter. No-show or late cancellations are non-refundable. Please email us through [email protected] with your booking confirmation number for our teams’ handling.
For reservations made for hotel use or lounge experience from 1 April 2021 onwards, we shall evaluate and update our policy accordingly and per local authority advisories in accordance to the development of the situation.

Plaza Premium First
Hong Kong International Airport	6/F, Departures Hall, T1 (near Gate 1)	Temporarily closed
Kuala Lumpur International Airport	East Zone, L2, Mezzanine Floor, Satellite Building (head for Gate C21-C27, take lift No.3)	0900 – 0000 daily

Plaza Premium Lounge
China – Mainland, Hong Kong, Macau, Taiwan regions
Changsha South Railway Station	G/F, Changsha South High-speed Railway Station (Opposite ticket check-in counters B8-B9)	0630 – 2200 daily
Hong Kong International Airport	6/F, Departures Hall, T1 (near Gate 35)	2300 - 0800 daily
	6/F, Departures Hall, T1 (near Gate 1)	0800 - 2330 daily
	7/F, Departures Hall, T1 (near Gate 60)	Temporarily closed
Macau International Airport	Mezzanine Level (access via escalator opposite Gate 9/9A)	0600 – 2200 daily
Taiwan Taoyuan International Airport	Zone D, 4/F, T1 Departures Hall	0500 – 2300 daily
	Zone A, T2 International Departures	0500 – 2300 daily
	Zone C, 4/F, T1 Departures Hall	Temporarily closed
	Zone A1, 4/F, T2 Departures Hall	Temporarily closed
Americas & Europe
Dallas Fort Worth International Airport (newly opened on 1 Sep)	Domestic Terminal E, near E31	0600 – 2000 daily
Rio de Janeiro RIOgaleão – Tom Jobim International Airport	South Pier, International Departures, T2	Temporarily closed
	Level 1, Domestic Departures, T2	0700 – 1100; 1700 – 2100 daily
	Level 2, Arrivals, Carpark Building, T2	2300 – 0700 daily
Edmonton International Airport	International/ Domestic Departures, near Gate 52	Temporarily closed
Edmonton International Airport	US Transborder Departures, near Gate 88	Temporarily closed
Toronto Pearson International Airport	Domestic Departures, T3 (between Gates B22 & B24)	Temporarily closed
	Level 3, Domestic Departures, T1, Right After Security	0600 – 2030 daily
	International Departures, T1 (use elevator near Gate E77)	Temporarily closed
	International Departures, T3, AT Level, via Gate C32	Sun, Mon, Wed, Thurs & Fri 1600 – 2000
	T1, US Departures (near Gate F53 & F55)	Temporarily closed
	US Transborder, USA Departures, T3 (T Level, elevator access after Duty Free Stores)	Temporarily closed
	Wellbeing	Temporarily closed
Vancouver International Airport	International Departures, Pier D (directly after security screening)	Wed/Thur/Sat 0930 – 1330
	Level 3, Domestic Departure Terminal, near Gate B15	Mon,Wed to Sun 0700 – 1330; Close on Tuesdays
	US Transborder Departure Pier E, near Gate E87	Temporarily closed
	Level 3, Domestic Departures, Pier C, near Gate C29	0645 – 1330; 1500 – 1930 daily
Winnipeg James Armstrong Richardson International Airport	Departures Level (opposite to Gate 5)	Temporarily closed
Helsinki Airport	3/F, Non-Schengen Area, T2, (near Gate 40)	Mon 0600 - 1900 Tue, Wed, Fri & Sat 1000 – 1800 Thur & Sun 1000 – 1800
Leonardo da Vinci-Fiumicino Airport	Area E (Upper Level), T3 Extra Schengen Departures	0700 – 2000 daily
London Heathrow Airport	Level 4, T2 Departures (Note: Spa services are temporarily unavailable)	0500 – 2100 daily
	Level 1, T2 Arrivals	Temporarily closed
	Ground Floor, T3 Arrivals	Temporarily closed
	Mezzanine Level, T4 Arrivals	Temporarily closed
	Level 2, T4 Departures	Temporarily closed
	Level 2, T5 Departures	Temporarily closed
Asia Pacific
Brisbane Airport	International Terminal – Departures, Level 4 (Between Gate 81 and Gate 82)	Temporarily closed
Brisbane Airport	Wellness Spa (International Departures)	Temporarily closed
Melbourne Airport	International Departures, T2 (near Gate 9)	Temporarily closed
Sydney Airport	T1, International Departures (opposite to gate 25-26)	Temporarily closed
Phnom Penh International Airport	Mezzanine Floor, International Departure	Sun – Thur 0800 – 0000 Fri 0800 – 1700 & 2000 - 0000 Sat 1500 – 2300
Siem Reap International Airport	International Departure Terminal	Temporarily closed
Jakarta Soekarno-Hatta International Airport	International Departure, T3, Level 2 (near Gate 5)	Mon, Tues & Fr 1500 - 0000 Wed & Sun 1200 – 0000 Thurs 0900 – 0000 Sat 1600 – 0000
Kuala Lumpur International Airport	Mezzanine Floor, Level 2, Satellite Terminal (near Gates C11 - C17)	Temporarily closed
	Level 2M, [email protected], Terminal klia2 (next to Aerotel Kuala Lumpur)	Temporarily closed
	Level 2, International Departure, Terminal klia2 (near Gate L8)	Temporarily closed
	Wellness Spa at KLIA, Mezzanine Floor (Level 2), Satellite Terminal (near Gate C21- C27)	Temporarily closed
	Wellness Spa at S6-3-A03, Level 3, International Departure, Terminal klia2	Temporarily closed
Kuching International Airport	Level 2, Domestic Departure (near Gate 6)	Temporarily closed
Penang International Airport	Level 2, Domestic Departure (near Gate A1A)	Temporarily closed
Penang International Airport	Mezzanine Floor, International Departure (near Gate A3)	Temporarily closed
Langkawi International Airport	Level 1, Departure Hall (outside secured area, directly opposite the Domestic/International Departure Gate	Temporarily closed
Mactan Cebu International Airport	Level 1, International, Pre Departure, T2 (please take the lift opposite to Gate 20)	Temporarily closed
Mactan Cebu International Airport	Arrival Level, Terminal 1	Temporarily closed
Singapore Changi Airport	Level 3, Departure/Transit Lounge West, T1 (This lounge is currently able to accept departing passengers only. Transit passengers would not be able to access the lounge.)	Temporarily closed
Singapore Changi Airport	BLOSSOM – SATS & Plaza Premium Lounge on Level 2 Mezzanine, Departure/Transit Lounge, T4	Temporarily closed
India & Middle East
Indira Gandhi International Airport, New Delhi Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable at lounges that are in operations until further notice.	Mezzanine Level, Domestic Departures, T1	Temporarily closed
	Lounge A, Mezzanine Level, International Departures, T3	Temporarily closed
	Arrival Hall, International Arrivals, T3 (Note: Per airport regulations, only domestic flight passengers are accepted to enter the lounge.)	24 hours
	Plaza Premium Lounge Transit Hotel, G/F (next to lift), Departure Building, Domestic Arrivals, T1	Temporarily closed
	Lounge B, Level 4, International Departures, T3 (Note: Per airport regulations, only domestic flight passengers are accepted to enter the lounge.)	24 hours
	Mezzanine Level, T3, Domestic Departures	24 hours
	Arrival Hall, Domestic Arrivals, T3	24 hours
	Departure level, Terminal 2, (after security check, near Gate 32)	24 hours
Rajiv Gandhi International Airport, Hyderabad Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable at lounges that are in operations until further notice.	Level E, International Departures (after duty free near Board Gate No.32 A/B)	Temporarily closed
	Level E, Domestic Departures (next to Gate 30 A/B)	24 hours
Salalah Airport	International Departures (after Immigration & Security, near Gate B)	0800 – 1700 daily
King Fahd International Airport, Dammam	Departure Level (within airport restricted area; opposite Al Dawa Pharmacy and adjacent to Alinma Bank)	24 hours
Riyadh King Khalid International Airport	International Departures, Mezzanine level, T1	24 hours
Abu Dhabi International Airport	Al Dhabi Lounge, Level 1, T1, International Departures	24 hours
Abu Dhabi International Airport	Al Reem Lounge, Ground Level T1, International Departures	Temporarily closed
Dubai International Airport	Level 4, Concourse A – West Wing (past Duty Free shopping area), T3	Temporarily closed

ALLWAYS Meet & Greet
Toronto International Airport, Canada	Available; 0700 to 1730 daily
Macau International Airport, China	Temporarily unavailable
Leonardo da Vinci-Fiumicino Airport, Rome, Italy	Available; 0700 to 21:00 daily
Indira Gandhi International Airport, New Delhi, India	24 hours
Cebu Mactan International Airport, Philippines	Temporarily unavailable
Istanbul Sabiha Gökçen International Airport, Turkey	24 hours
John F. Kennedy International Airport, USA	Temporarily unavailable
Dallas Fort Worth International Airport, USA	Available; 0700 to 2200 daily

Aerotel
Beijing Daxing International Airport	2/F, Northeast Pier Guest is required to present the health certificate on WeChat or AliPay mobileApp upon check-in Guest may be required to undergo further verification at the local public security bureau prior to check-in according to the local guidelines. Government website link for reference, click here. (in Simplified Chinese only)	24 hours
Guangzhou Baiyun International Airport	Level 4, International Departures (Within Secured Area), T2	Temporarily closed
Rio de Janeiro RIOgaleão – Tom Jobim International Airport	Level 3, South Pier, International Departures, T2	Temporarily closed
London Heathrow Airport	Arrivals Hall, T3 (outside secured area)	24 hours
Kuala Lumpur International Airport	Level 2M, [email protected], Terminal klia2	Temporarily closed
Mactan Cebu International Airport	Level L1 (Outside Airport Secured Area), T2	Temporarily closed
Singapore Changi Airport	Level 3, Departure / Transit Lounge (near Gate D41), T1 Aerobar, Swimming Pool, Fitness Corner and Library Lounge is open for UOTT passengers only. Unilateral Opening Transit Traveller: Australia (incl New South Wales) , New Zealand, Mainland China, Taiwan and Brunei. According to airport regulations, Aerotel Singapore is currently only able to accept passengers flying on certain airlines. For details, please refer to the Important Notice when you make the booking. Room Service is available.	24 hours
Muscat International Airport	Level 5, Departures (within secured area), Passenger Terminal Building	24 hours
Abu Dhabi International Airport	Ground Level (Secured Area), International Departures, T1	24 hours
	Departures (Secured Transit Area), T3	Temporarily closed
	Arrivals (Secured Transit Area), T3	Temporarily closed

Airport Dining outlets managed by Plaza Premium Group

Opening hours of selected dining outlets are adjusted accordingly, please refer to the list of locations with the adjusted service hours shown below:

Restaurant	Location	Service Hours Adjustment	Effective Period
Root98 Grab ‘N’ Go	Arrivals Hall B, Level 5, T1, Hong Kong International Airport (non-restricted area)	Temporarily closed	Until further notice
Root98	Shop 1100, Departure Level – Check-in Hall, King Fahd International Airport	24 hours daily	Until further notice
Root98	Arrivals, Winnipeg James Armstrong Richardson International Airport	Temporarily closed	Until further notice
TGM Root98	Landside - Changi Airport Terminal 1, Viewing Mall Central, #03-21, Level 3 (Landside)	1030 - 2300 daily	Until further notice
Flight Club	1/F, Passenger Terminal (Within Airport Secured Area), Sihanoukville International Airport	1000 – 0000, Tue to Sun; Closed on Mon	Until further notice
Flight Club	Muscat, Sultanate of Oman – Level 5, Departure (within airport secured area), Muscat International Airport	0700 – 2300 daily	Until further notice
Flight Club	Mezzanine Floor (Level 2), Mezzanine Floor (Level 2), Satellite Building, Kuala Lumpur International Airport	Temporarily closed	Until further notice
Flight Club Grab ‘n’ Go	Mezzanine Floor (Level 2), Satellite Building, Kuala Lumpur International Airport	0900 – 0000, Tue to Sun; Closed on Mon	Until further notice
The BAR	Level 3, KLIA2 International Departures Satellite (KUL Airport) Malaysia	Temporarily closed	Until further notice
Terrace Chinese Kitchen	International Departures, Pier B, T1, Sydney Airport (near Gate 30)	Temporarily closed	Until further notice

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WE CARE FOR YOUR WELLBEING

Updated: 5 Mar 2021, 1300 (GMT +8)

Your Wellbeing is Our Priority

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