WE CARE FOR YOUR WELLBEING

Updated: 23 May 2022, 09:00 (GMT +8)

At Plaza Premium Group, safeguarding everyone’s health and wellbeing is of utmost importance to us. Our global teams are in preparations to ensure a hygienic and safe environment for all travellers to enjoy worry-free airport moments. The introduction of Wellbeing Ambassadors is to ensure you will be well taken care of during your lounge stay, while enhancements and precautionary measurements are deployed in accordance to local authority’s advisories for different locations. These are included but not limited to:

	Body temperature check will be offered in selected locations, if allowed and preferred by guests.
	Provision of hand sanitisers at different areas.
	Social distancing is practised at all areas within our lounges.
	All commonly touched surfaces are sanitised frequently and we promise to minimise any inconvenience caused while sanitising the public areas.
	Hygiene measures are implemented in meal services as individually pre-portioned food items will be prepared at self-serve food counters while smart self-ordering system is available at specific regions. With the expected low volume of travellers at the early revival of travel, a tailored and minimalistic approach of food variety will be put in place to better manage wastage.
	Magazines and newspapers are removed temporarily to minimise human contact.
	All of our staff members follow strict sanitisation procedures and wear masks at all times during on-duty; while information is shared for staff members to practice necessary precautions during off-duty.

Your Wellbeing is Our Priority

Opening Hours Adjustment or Temporary Closure
While a few selected locations have re-opened, there are still many locations closed temporarily due to travel advisories enforced in different markets. Travellers embarking on essential travels, please check the latest updates of our lounges’ and hotels’ opening hours listed as follows.

Rebooking or Cancellations
If you have made a booking directly with us, and the hotel/lounge is subsequently closed/will be closed during your travel date due to local regulations or travel advisories, your booking will be automatically cancelled and refund will be provided to your original mode of payment. Please allow up to six weeks for the refund process to be completed. For bookings made through travel agents, please contact your respective agents to obtain a refund.

At any time, if you require assistance or have any queries, please reach us through email, [email protected] or telephone.

Plaza Premium First
Hong Kong International Airport	6/F, Departures Hall, T1 (near Gate 1)	Temporarily closed
Kuala Lumpur International Airport	East Zone, L2, Mezzanine Floor, Satellite Building (head for Gate C21-C27, take lift No.3)	Please refer to lounge details section for operating hours
Macau International Airport	Mezzanine Level (Use the escalator opposite Gate 9/9A)	Opening Soon

Plaza Premium Lounge
China – Mainland, Hong Kong, Macau, Taiwan regions
Changsha South Railway Station	G/F, Changsha South High-speed Railway Station (Opposite ticket check-in counters B8-B9)	0630 – 2200 daily
Guangzhou South High-speed Railway Station	Opposite ticket check-in counters A13-A14, Departure Level	0630 - 2200 daily
Shenzhen North Railway Station	Opposite ticket check-in counters B11-B12, Departure Level	0630 – 2200 daily
Qingdao Jiaodong International Airport	2F, VIP Building	0530 till the last flight daily
Qingdao Jiaodong International Airport	3F, Concourse A, Terminal 1 (close to boarding gate no. 1 to 11)	0530 till the last flight daily
Hong Kong International Airport	6/F, Departures Hall, T1 (near Gate 35)	2300 - 0800 daily (Orange Zone - Open to all departing and transit passengers except Mainland China flights)
	6/F, Departures Hall, T1 (near Gate 1)	0800 - 1600 daily (Green Zone - Open to all departing passengers, and transit passengers from Mainland China flights)
	7/F, Departures Hall, T1 (near Gate 60)	1500 - 2330 daily (Orange Zone - Open to all departing and transit passengers except Mainland China flights)
Macau International Airport	Mezzanine Level (access via escalator opposite Gate 9/9A)	0600 – 2200 daily
Taiwan Taoyuan International Airport Note: Limited services/access due to local COVID-19 regulations. Refer to lounge page for details.	Zone D, 4/F, T1 Departures Hall	0600 – 2200 daily
	Zone A, T2 International Departures	0500 – 2300 daily
	Zone C, 4/F, T1 Departures Hall	Temporarily closed
	Zone A1, 4/F, T2 Departures Hall	Temporarily closed
Americas & Europe
Dallas Fort Worth International Airport	Domestic Terminal E, near E31	0600 – 2200 daily
John F. Kennedy International Airport	A-Concourse, above boarding gates A4 and A5 (beyond the TSA checkpoint)	Please refer to lounge details section for operating hours
San Francisco International Airport	Level 5 (after security), Departure Hall	1400 – 2200 daily
Washington Dulles International Airport	Across from Gate A32, Terminal A	1400 – 2030 daily
Newark Liberty International Airport	B Terminal after security, first elevators on the right, near Gate B51	1530 - 2330 daily
Rio de Janeiro RIOgaleão – Tom Jobim International Airport	South Pier, International Departures, T2	1700 - 2300 daily
	Level 1, Domestic Departures, T2	1400 – 2200 daily
	Level 2, Arrivals, Carpark Building, T2	0630 – 1400 daily
GRU Airport - Aeroporto Internacional de São Paulo	Near Gate 201 - 224, Terminal 2, Domestic Departure	0500 – 2300 daily
GRU Airport - Aeroporto Internacional de São Paulo	Near check-in counter D, Terminal 2, Domestic Departure	0500 – 2200 daily
Edmonton International Airport	International/ Domestic Departures, near Gate 52	0500 – 1630 daily
Edmonton International Airport	US Transborder Departures, near Gate 88	Temporarily closed
Montréal–Pierre Elliott Trudeau International Airport	Near Gate 57, International concourse	1530 - 2145 daily
Toronto Pearson International Airport Note: Shower services are temporarily unavailable until further notice.	Domestic Departures, T3 (between Gates B22 & B24)	0530 – 2030 daily
	Domestic Check in - Pre Security, Level 3. Terminal 1 (right before security)	0530 – 2000 daily
	Level 3, Domestic Departures, T1, Right After Security	Temporarily closed
	International Departures, T1 (use elevator near Gate E77)	0530 - 2200 daily
	International Departures, T3, AT Level, via Gate C32	0530 - 2300 daily
	T1, US Departures (near Gate F53 & F55)	0600 - 1700 daily
	US Transborder, USA Departures, T3 (T Level, elevator access after Duty Free Stores)	0600 - 1700 daily
	Wellbeing (US Transborder, Terminal 3, Toronto Pearson International Airport (Near Gate A10))	Temporarily closed
Vancouver International Airport Note: Shower services are temporarily unavailable until further notice.	International Departures, Pier D (directly after security screening)	Please refer to lounge details section for operating hours
	Level 3, Domestic Departure Terminal, near Gate B15	0500 - 2200 daily
	US Transborder Departure Pier E, near Gate E87	Temporarily closed
	Level 3, Domestic Departures, Pier C, near Gate C29	0645 - 2030 daily
Winnipeg James Armstrong Richardson International Airport	Departures Level (opposite to Gate 5)	Please refer to lounge details section for operating hours
Budapest Ferenc Liszt International Airport	Terminal 2 Departures, Sky Court	0500 - 2100 daily
Budapest Ferenc Liszt International Airport	Non-Schengen Area, Departures, Mezzanine floor, Terminal 2B	0630 - 2200 daily
Helsinki Airport	3/F, Non-Schengen Area, T2, (near Gate 40)	1000 - 1900 daily
Helsinki Airport	New Terminal 2 extension building, Arrivals Hall	0600 - 2300 daily
Istanbul Sabiha Gökçen International Airport	Domestic Departure Level (near boarding gate 206)	24 hours daily
Istanbul Sabiha Gökçen International Airport	International Departure Level (near boarding gate 204)	24 hours daily
Leonardo da Vinci-Fiumicino Airport	Area E (Upper Level), T3 Extra Schengen Departures	0530 - 2200 (Mon, Wed) 0530 - 2100 (Tue, Thu, Fri, Sun) 0530 - 2300 (Sat)
London Heathrow Airport	Level 4, T2 Departures (Note: Spa services are temporarily unavailable)	0500 - 2100 daily
	Level 1, T2 Arrivals	Temporarily closed
	Ground Floor, T3 Arrivals	Temporarily closed
	Mezzanine Level, T4 Arrivals	Temporarily closed
	Level 2, T4 Departures	Temporarily closed
	Level 2, T5 Departures	0530 - 2130
London Gatwick Airport	North Terminal Departures (near gates 45-55 and 101-103)	0500 - 2000 daily
Asia Pacific
Brisbane Airport	International Terminal – Departures, Level 4 (Between Gate 81 and Gate 82)	1730 - 2230 daily
Brisbane Airport	Wellness Spa (International Departures)	Temporarily closed
Melbourne Airport	International Departures, T2 (near Gate 9)	Temporarily closed
Sydney Airport Note: Shower facilities are temporarily closed due to COVID-19.	T1, International Departures (opposite to gate 25-26)	Please refer to lounge details section for operating hours
Phnom Penh International Airport	Mezzanine Floor, International Departure	0700 - 0000 daily
Siem Reap International Airport	International Departure Terminal	Temporarily closed
Jakarta Soekarno-Hatta International Airport	International Departure, T3, Level 2 (near Gate 5)	Please refer to lounge details section for operating hours
Kuala Lumpur International Airport	Mezzanine Floor, Level 2, Satellite Terminal (near Gates C11 - C17)	24 hours daily
Kuala Lumpur International Airport	Level 2M, [email protected], Terminal klia2 (next to Aerotel Kuala Lumpur)	0600 - 2100 daily
Kuching International Airport	Level 2, Domestic Departure (near Gate 6)	0700 - 2100 (Mon to Fri) ; 1000 - 1800 (Sat - Sun)
Penang International Airport	Level 2, Domestic Departure (near Gate A1A)	0600 - 2200 daily
Penang International Airport	Mezzanine Floor, International Departure (near Gate A3)	Temporarily closed
Langkawi International Airport	Level 1, Departure Hall (outside secured area, directly opposite the Domestic/International Departure Gate	1000 - 1800 daily
Mactan Cebu International Airport	Level 1, International, Pre Departure, T2 (please take the lift opposite to Gate 20)	Temporarily closed
Mactan Cebu International Airport	Arrival Level, Terminal 1	Temporarily closed
Singapore Changi Airport	Level 3, Departure/Transit Lounge West, T1	24 hours daily
Singapore Changi Airport	BLOSSOM – SATS & Plaza Premium Lounge on Level 2 Mezzanine, Departure/Transit Lounge, T4	Temporarily closed
India & Middle East
Indira Gandhi International Airport, New Delhi Note: Bar, spa, massage and beauty services are temporarily unavailable until further notice.	Lounge A, Mezzanine Level, International Departures, T3	24 hours
	Lounge B, Level 4, International Departures, T3 (Note: Per airport regulations, only domestic flight passengers are accepted to enter the lounge.)	24 hours (only reserve for airlines)
	Mezzanine Level, T3, Domestic Departures	24 hours
	Arrival Hall, Domestic Arrivals, T3	24 hours
	Departure level, Terminal 2, (after security check, near Gate 32)	24 hours
	Transit Hotel, Arrival Hall, International Arrivals, T3	24 hours
Rajiv Gandhi International Airport, Hyderabad Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable until further notice.	Level E, International Departures (after duty free near Board Gate No.32 A/B)	24 hours
	Level E, Domestic Departures (next to Gate 30 A/B)	24 hours
Chandigarh International Airport	Near Gate 1, Mezzanine Level, Domestic Departures	24 hours
Chandigarh International Airport	Near Gate 8, Mezzanine Floor, International Departures	1400 – 2000 daily
Dr Babasaheb Ambedkar International Airport	Near Gate 05, 1st floor, Domestic Departures, Dr. Babasaheb Ambedkar International Airport	24 hours
King Fahd International Airport, Dammam	Departure Level (within airport restricted area; opposite Al Dawa Pharmacy and adjacent to Alinma Bank)	24 hours
Riyadh King Khalid International Airport	International Departures, Mezzanine level, T1	24 hours
Jeddah International Airport	Near Gate 39, Terminal 1, International Departures	24 hours
Dubai International Airport	Level 4, Concourse A – West Wing (past Duty Free shopping area), T3	24 hours

ALLWAYS Meet & Greet
Toronto International Airport, Canada	Available; 0700 to 1730 daily
Macau International Airport, China	Temporarily unavailable
Leonardo da Vinci-Fiumicino Airport, Rome, Italy	Available; 0600 to 23:00 daily
Cebu Mactan International Airport, Philippines	Temporarily unavailable
Istanbul Sabiha Gökçen International Airport, Turkey	24 hours
John F. Kennedy International Airport, USA	Temporarily unavailable
Dallas Fort Worth International Airport, USA	Available; 0600 to 1800 daily
São Paulo-Guarulhos International Airport, Brazil	24 hours
Helsinki Airport, Finland	Available; 0600 to 1800 daily

Aerotel
Beijing Daxing International Airport	2/F, Northeast Pier Guest is required to present the health certificate on WeChat or AliPay mobileApp upon check-in Guest may be required to undergo further verification at the local public security bureau prior to check-in according to the local guidelines. Government website link for reference, click here. (in Simplified Chinese only)	24 hours
Guangzhou Baiyun International Airport	Level 4, International Departures (Within Secured Area), T2	Temporarily closed
Qingdao Jiaodong International Airport	3F VIP Building	24 hours
Rio de Janeiro RIOgaleão – Tom Jobim International Airport	Level 3, South Pier, International Departures, T2	Temporarily closed
London Heathrow Airport	Arrivals Hall, T3 (outside secured area)	24 hours
Kuala Lumpur International Airport	Level 2M, [email protected], Terminal klia2	24 hours
Mactan Cebu International Airport	Level L1 (Outside Airport Secured Area), T2	Temporarily closed
Singapore Changi Airport	Level 3, Departure / Transit Lounge (near Gate D41), T1 Room Service is available. Please view Important Notice regarding your stay at Aerotel Singapore.	24 hours
Muscat International Airport	Level 5, Departures (within secured area), Passenger Terminal Building	24 hours

Airport Dining outlets managed by Plaza Premium Group

Opening hours of selected dining outlets are adjusted accordingly, please refer to the list of locations with the adjusted service hours shown below:

Restaurant	Location	Service Hours Adjustment	Effective Period
Root98 Grab ‘N’ Go	Arrivals Hall B, Level 5, T1, Hong Kong International Airport (non-restricted area)	Temporarily closed	Until further notice
Root98	Shop 1100, Departure Level – Check-in Hall, King Fahd International Airport	24 hours daily	Until further notice
Root98	Arrivals, Winnipeg James Armstrong Richardson International Airport	1100 - 2300 (Mon - Fri) 1100 - 1800 (Sat - Sun)	Until further notice
TGM & Root98	Landside - Changi Airport Terminal 1, Viewing Mall Central, #03-21, Level 3 (Landside)	1100 - 2100 daily	Until further notice
Flight Club	1/F, Passenger Terminal (Within Airport Secured Area), Sihanoukville International Airport	1000 – 0000, Tue to Sun; Closed on Mon	Until further notice
Flight Club	Muscat, Sultanate of Oman – Level 5, Departure (within airport secured area), Muscat International Airport	0700 – 2300 daily	Until further notice
Flight Club Grab ‘n’ Go	Mezzanine Floor (Level 2), Satellite Building, Kuala Lumpur International Airport	24 hours daily	Until further notice
The BAR	Level 3, KLIA2 International Departures Satellite (KUL Airport) Malaysia	Temporarily closed	Until further notice

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