The Company

 

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 160 locations of 42 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travellers be they at Arrival, Departures or in Transit at worldwide airports.

Our Services

 
 

The Group’s flagship brand and the world’s largest independent airport lounge network regardless of class of travel or airline. It gives travellers a haven away from the hustle and bustle of the airport, by providing a space with excellent services and facilities for travellers departing, transiting and arriving at major international airports around the world.

 

Representing the luxury niche from Plaza Premium Lounge, Plaza Premium First uplifts independent lounge experience with elegance by means of personalised hospitality, a selection of exquisite entrée and elevated cross-brand journey for elite travellers.

plazapremiumfirst.com
 

Designed by travellers for travellers, this one-of-a-kind book-by-hour airport transit hotel concept is poised to offer convenient and comfortable airport accommodation particularly for air travellers with long transit duration or flights at wee hours.

www.myaerotel.com
 

Our VIP meet-and-greet service takes away all the airport hassle by a seamless end-to-end airport experience. From baggage handling, lounge stays, immigration-designated channel, limousine transfer to buggy service, we guarantee smooth coordination at every point in the airport.

www.allwaysvip.com
 

Well poised to deliver a memorable, superb dining experience to all travellers at the airport, Airport Dining presents a variety of F&B concepts from casual dining, fine dining, airport lounge catering to in-airport event catering that suit each traveller’s taste buds.

www.airport-dining.com
 

Our Core Values

 
Innovation
Team Work
Excellent Service
 

Our Founder

 
 

Mr. Song Hoi-see

Following on from a career in investment banking, Founder and CEO Mr. Song Hoi-see launched his own business which found him flying economy class and without the airport lounge privileges he had previously enjoyed. He found the travel experience to be lacking, struggling to work effectively while on the go.

 

Identifying a gap in the market, Mr. Song launched the first Plaza Premium Lounge at Hong Kong International Airport and Kuala Lumpur International Airport in 1998. This was the world’s first independent airport lounge. Open to all travellers regardless of airline or travel class, the service-oriented Plaza Premium Lounge concept was driven by a heartfelt desire “to do something for the majority”. Through his initiative and vision, Mr. Song has changed the perception that airport lounges should be reserved for premium travellers only.

 

With more than 20 years of unrivalled experience offering premium airport services, Mr. Song has led Plaza Premium Lounge Management Limited to be the benchmark for airport value-added services. The company’s services now range from designing, operating and managing premium airport lounges, both independent and on behalf of airlines, transit hotels, private relaxation suites, meet and greet services, dining concepts, business and conference centres and limousine services.

 

Awards and Milestones

 
 

1998

Openings
  • Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1
  • Plaza Premium Lounge, Kuala Lumpur International Airport - International Departures

1999

Openings
  • Plaza Hair & Beauty Salon, Hong Kong International Airport - Departures, Terminal 1

2001

Openings
  • Plaza Shower & Relaxation Lounge, Hong Kong International Airport - Departures, Terminal 1
  • Plaza Premium Lounge (East Hall), Hong Kong International Airport - Departures, Terminal 1

2002

Openings
  • Plaza Premium Lounge, Singapore Changi Airport - International Departures, Terminal 2

2004

Openings
  • Management of CIP lounges, Guangzhou Baiyun International Airport - International Terminal
  • Plaza Premium Lounge, Vancouver International Airport - International Departures

2005

Openings
  • Partnership with CIP lounges, Beijing Capital International Airport - Terminal 2
  • Management of Royal Orchid Lounge, Thai Airways, Hong Kong International Airport - Departures, Terminal 1
  • Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1

2006

Openings
  • Partnership with CIP lounges, Shanghai Pudong International Airport
     

2007

Openings
  • Plaza Premium Lounge, Kuala Lumpur International Airport - International Arrivals, Low Cost Carrier Terminal
  • Wellness Salon & Spa, Hong Kong International Airport - Arrivals, Terminal 2
  • Plaza Premium Lounge, Vancouver International Airport - Domestic Departures

2008

Openings
  • Plaza Premium Lounge, Senai International Airport (Johor) - International Departures
  • Management of Toronto Pearson Lounge, Toronto Pearson International Airport - International Departures, Terminal 1
  • Management of The Arrival, Cathay Pacific Airways, Hong Kong International Airport - Arrivals, Terminal 2
  • Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) - International Arrivals
  • The Green Market, Hong Kong International Airport - Departures, Terminal 1
  • Plaza Premium Lounge, Muscat International Airport - International Departures
  • Plaza Premium Lounge, Hong Kong International Airport - Arrivals, Terminal 2
  • Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) - Domestic Departures
  • Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) - International Departures
  • Airport World Trade Centre Club, Hong Kong International Airport - Airport World Trade Centre, Terminal 2
  • Partnership with CIP lounges, Shanghai Pudong International Airport - Terminal 2
  • Partnership with CIP Lounges, Beijing Capital International Airport – Terminal 3
  • Plaza Premium Lounge, Singapore Changi Airport - International Arrivals, Terminal 3

2009

Awards
  • Asia Pacific Entrepreneurship Awards 2009, Outstanding Entrepreneur - Enterprise Asia

Openings
  • Management of Red Carpet Club, United Airlines, Hong Kong International Airport - Departures, Terminal 1
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 1
  • Plaza Premium Lounge, Toronto Pearson International Airport - International Departures and Domestic Departures, Terminal 3
  • Plaza Premium Lounge, Toronto Pearson International Airport - Domestic Departures, US Transborder, Terminal 1

2010

Awards
  • Corporate Excellence Award 2010 - Hong Kong International Airport Customer Service Excellence Programme 2010, Hong Kong
  • Best of the Best Culinary Awards 2010 (Gold) - Hong Kong Tourism Board, Hong Kong
  • Best of the Best Culinary Awards 2010 (Silver) - Hong Kong Tourism Board, Hong Kong

Openings
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 3
  • Plaza Premium Lounge, Muscat International Airport - International Arrivals
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
  • The Green Market, Singapore Changi Airport - International Departures, Terminal 2
  • Business and Conference Centre, Hong Kong International Airport - Airport World Trade Centre, Terminal 2
  • Plaza Premium Lounge (East Hall), Hong Kong International Airport - International Departures

2011

Awards
  • Outstanding Service Staff Award 2011 (Bronze) - Singapore Changi Airport, Singapore
  • Outstanding Staff Award 2011 - Singapore Changi Airport, Singapore
  • Changi Got Talent 2011 - Singapore Changi Airport, Sinagpore
  • Horizon 2011 Explore Award - Indira Gandhi International Airport, India
  • Top in Class Award 2011 - Malaysia Airports' Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
  • Corporate Excellence Award 2011 - Hong Kong International Airport Customer Service Excellence Programme 2011, Hong Kong

Openings
  • Plaza Shuttle Service, Indira Gandhi International Airport – Terminal 3
  • THE BAR, Langkawi International Airport - International Departures
  • Plaza Premium Lounge, Langkawi International Airport - International Departures
  • Management of Government VIP Lounge, Ibrahim Nasir International Airport (Malé)
  • Wellness Spa & Salon, Hong Kong International Airport - International Departures, Terminal 1
  • Plaza Premium Lounge, Ibrahim Nasir International Airport (Malé) - International Departures
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Arrivals, Terminal 3
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Arrivals, Terminal 3
  • Plaza Premium Lounge, Vancouver International Airport - US Departures

2012

Awards
  • Top in Class Award 2012 - Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
  • Moment of Truth Award 2012 - Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
  • Environmental Responsible Retail Recognition Scheme 2012 (Silver) - Hong Kong International Airport, Hong Kong
  • Environmental Responsible Retail Recognition Scheme 2012 (Bronze) - Hong Kong International Airport, Hong Kong
  • Outstanding Service Staff Award 2012 (Bronze) - Singapore Changi Airport, Singapore
  • Corporate Excellence Award 2012 - Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong
  • Individual Award 2012 - Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong
  • Hospitality Outlet of the Year 2012 - First Annual GMR-IGI Airport Award, New Delhi, India
  • Hospitality Business Partner of the Year 2012 - First Annual GMR-IGI Airport Award, New Delhi, India
  • New Business of the Year Award 2012 - Mississauga Board of Trade Business Awards of Excellence, Toronto Pearson International Airport, Canada
  • Environmental Responsibility Award 2012 - Hong Kong International Airport, Hong Kong
  • Gold Award - 2012 Best of the Best Culinary Awards, Hong Kong Tourism Board
  • Best of the Best Culinary Awards 2012 (Gold) - Hong Kong Tourism Board, Hong Kong
  • Asia Pacific Regional Award 2012, Lounge of the Year Award - Priority Pass Limited

Openings
  • Plaza Premium Lounge, Toronto Pearson International Airport, Canada - International Departures, Terminal 3
  • Plaza Premium Lounge, Penang International Airport, Malaysia - Domestic Departures
  • The Green Market Express, Singapore Changi Airport, Singapore
  • Plaza Premium Lounge, Edmonton International Airport, Canada - Domestic Departures
  • Management of Royal Silk Lounge, Thai Airways, Kuala Lumpur International Airport - International Departures
  • Management of Cathay Pacific Lounge, Cathay Pacific Airways, Kuala Lumpur International Airport - International Departures
  • Meet & Greet Services, Singapore Changi Airport – All Terminals
  • Management of Silver Kris Lounge, Singapore Airlines, Kuala Lumpur International Airport
  • Nap & Shower Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 1
  • Plaza Premium Lounge, Edmonton International Airport, Canada - US Transborder

2013

Awards
  • Two Service Legends Award - New Delhi Indira Gandhi International Airport, India
  • First prize in the Golden Ideas - Guangzhou Baiyun International Airport, Greater China
  • Corporate Excellence Award 2013 – Hong Kong International Airport Customer Service Excellence Programme 2013, Hong Kong
  • Team Award 2013 - Hong Kong International Airport Customer Service Excellence Programme 2013, Hong Kong
  • Good Safety Suggestion Award 2013 - Airport Staff Safety Recognition Scheme, Hong Kong International Airport, Hong Kong
  • Best Safety Supervisor Award 2013 - Airport Staff Safety Recognition Scheme, Hong Kong International Airport, Hong Kong
  • Best Smiling Customer Service Competition Award 2013 - Smile at the Airport Campaign, Hong Kong International Airport, Hong Kong
  • Outstanding Service Staff Award 2013 (Silver) - Singapore Changi Airport, Singapore
  • Extra Mile Outstanding Staff Award 2013 - Extra Mile Programme, Singapore Changi Airport, Singapore
  • Hospitality Outlet of the Year 2013 - Second Annual GMR-IGI Airport Award, New Delhi, India
  • Partnership Award for Excellence 2013 - British Airways, Hyderabad, India
  • Certificate of Appreciation 2013 - Service Legends of IGI Airport, Indira Gandhi International Airport, India

Openings
  • Plaza Premium Lounge (West Hall), Hong Kong International Airport
  • Management of Cathay Pacific’s The Bridge Lounge in Hong Kong International Airport
  • Management of Air France/ KLM Lounge in Hong Kong International Airport
  • Wellness Spa, Singapore Changi Airport, Singapore
  • Distinguished Visitor’s Lounge, Vancouver International Airport
  • Plaza Premium Lounge, Kota Kinabalu International Airport, Malaysia – Domestic Departures
  • Plaza Premium Lounge, Penang International Airport - International Departures
  • Plaza Premium Lounge, Kuching International Airport, Malaysia - Domestic Departures
  • Plaza Premium Lounge, Kota Kinabalu International Airport, Malaysia - International Departures

2014

Awards
  • International Award – DHL/SCMP Hong Kong Business Awards 2014, Hong Kong
  • Most Improved Outlet - ASQ Survey, Indira Gandhi International Airport, India
  • You See You Act Passenger Safety Campaign - Airport Authority Hong Kong, Hong Kong
  • United Airlines Second Quarter 2014 Award - United Airlines, Hong Kong
  • Lounge of the Year Award – Plaza Premium Lounge (West Hall), Priority Pass, Hong Kong
  • Lounge of the Year Award – Plaza Premium Lounge (East Hall), Priority Pass, Hong Kong
  • Lounge of the Year North America Award - Priority Pass, Edmonton International Airport, Canada
  • Best of the Best Culinary Awards 2014, Golden Award (Seafood – Shrimp Category) - Hong Kong Tourism Board, Hong Kong
  • Best of the Best Culinary Awards 2014, Silver Award (Vegetables – Melon Category) - Hong Kong Tourism Board, Hong Kong
  • Corporate Excellence Award 2014 - Hong Kong International Airport Customer Service Excellence Programme 2014, Airport Authority Hong Kong, Hong Kong
  • Cross Company Excellence Award 2014 - Hong Kong International Airport Customer Service Excellence Programme 2014, Airport Authority Hong Kong, Hong Kong
  • Most Valuable Services Awards 2014 - Most Exclusive Premium Lounge Award, Hong Kong
  • Best Safety Supervisor Award 2014 - Airport Staff Safety Recognition Campaign, Hong Kong International Airport, Hong Kong
  • Outstanding Outlet Award 2014 - Singapore Changi Airport, Singapore
  • Outstanding Staff Award 2014 - Singapore Changi Airport, Singapore
  • New Ambassador 2014 - TOUCH Campaign, Kuala Lumpur International Airport, Malaysia
  • Top Rated On Viator 2014 - Indira Gandhi International Airport, India

Openings
  • Plaza Premium Lounge, London Heathrow Airport, UK – Arrivals, Terminal 2 (The Queen’s Terminal)
  • Al Reem Lounge by Plaza Premium Lounge, Abu Dhabi International Airport, UAE – International Departures, Terminal 2
  • Day Hotel by Plaza Premium Lounge, Kempegowda International Airport, India - Domestic Departures
  • Plaza Premium Lounge, Macau International Airport – Departures
  • Plaza Premium Lounge, London Heathrow Airport, UK – Departures, Terminal 2 (The Queen’s Terminal)
  • Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – [email protected]
  • Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Extension of Domestic Departures, Terminal 3
  • TheBAR, Kuala Lumpur International Airport, Malaysia – Departures, klia2
  • Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – Departures, klia2
  • The Green Market, Kuala Lumpur International Airport, Malaysia – Arrivals, klia2
  • Wellness Spa and Salon, Kuala Lumpur International Airport, Malaysia – Departures, klia2
  • Wellness Spa, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal
  • Al Ghazal Lounge by Plaza Premium Lounge, Abu Dhabi International Airport, Abu Dhabi - International Departures, Terminal 2
  • Al Dhabi Lounge by Plaza Premium Lounge, Abu Dhabi International Airport, Abu Dhabi - International Departures, Terminal 1
  • Airport Hotel by Plaza Premium Lounge, Abu Dhabi International Airport, Terminal 1
  • Plaza Premium Lounge, Vancouver International Airport - Renovation of International Departures
  • Plaza Premium Lounge, Kempegowda International Airport, Bengaluru - Domestic Departures
  • Plaza Premium Lounge, Kempegowda International Airport, Bengaluru - International Departures
  • FoodPlaza, Hong Kong International Airport

2015

Awards
  • The Most Helpful Company (Transport/ Travel/ Hotel Category) – Give Me 5 in the Airport 2015, Airport Authority Hong Kong, Hong Kong
  • Grand Winner of the Male Entrepreneur of the Year Award – Star Outstanding Business Awards (SOBA) 2015, Malaysia
  • World's Best Independent Airport Lounges – Skytrax World Airline Awards
    • - Plaza Premium Lounge - Hong Kong International Airport, Hong Kong
    • - Plaza Premium Lounge – Terminal 2, London Heathrow Airport, United Kingdom
    • - Plaza Premium Lounge - Vancouver International Airport, Canada
  • Extra Mile Outstanding Staff Award 2015 (Q2) - Extra Mile Programme, Singapore Changi Airport, Singapore
  • Extra Mile Outstanding Staff Award 2015 (Q1) - Extra Mile Programme, Singapore Changi Airport, Singapore
  • Individual Excellence Award - HKIA Customer Service Excellence Programme 2015, Airport Authority Hong Kong, Hong Kong
  • Corporate Excellence Award - HKIA Customer Service Excellence Programme 2015, Airport Authority Hong Kong, Hong Kong
  • Cross-company Excellence Award - HKIA Customer Service Excellence Programme 2015, Airport Authority Hong Kong, Hong Kong
  • Top Rated on Viator 2015 – Indira Gandhi International Airport, New Delhi, India
  • Hospitality Outlet of the Year 2015 – 4th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
  • Out Performing Terminal Services - BIAL Pinnacle Awards 2015, Kempegowda International Airport, Bengaluru, India
  • Accident Prevention Measures Award 2015 - HKIA Airport Safety Recognition Awards, Airport Authority Hong Kong, Hong Kong
  • Best Safety Supervisor Award 2015 - HKIA Airport Safety Recognition Awards, Hong Kong
  • The Best Performer Award 2015 - HKIA Customer Services Campaign for Food Court Operators, Airport Authority Hong Kong, Hong Kong
  • Good Performer Award 2015 - HKIA Customer Services Campaign for Food Court Operators, Airport Authority Hong Kong, Hong Kong

Openings
  • Management of SilverKris Lounges, Singapore Airlines, Hong Kong International Airport – International Departures
  • Plaza Premium Lounge, Winnipeg James Armstrong Richardson International Airport - International Departures
  • Plaza Premium Lounge, Salalah International Airport - International Departures
  • SkyTeam Exclusive Lounge, Hong Kong International Airport – Departure, Terminal 1
  • Plaza Premium Lounge, Shanghai Pudong International Airport, China – Departures, Terminal 2
  • Plaza Premium Lounge Management Limited officially rebranded as Plaza Premium Group
  • Plaza Premium Lounge, Singapore Changi Airport, Singapore – Departures, Terminal 1
  • Plaza Premium Lounge, London Heathrow Airport, UK – Departures, Terminal 4
  • Plaza Premium Lounge, Vancouver International Airport, Canada – Upgrade of Domestic Departures
  • Management of SilverKris Lounges, Singapore Airlines, Hong Kong International Airport
  • American Express Lounge in partnership with Plaza Premium, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1
  • Plaza Premium Lounge, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1
  • Management of Cathay Pacific Lounge, Cathay Pacific Airways, Manila Ninoy Aquino International Airport – International Departures
  • Management of Cathay Pacific Lounge, Cathay Pacific Airways, Suvarnabhumi Airport – International Departures

2016

Awards
  • World’s Best Independent Airport Lounge - Skytrax 2016 World Airline Awards, Hampshire, UK
  • Superstar Commercial Partner of the Year 2016 - 5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
  • Hospitality Outlet of the Year 2016 (Terminal 1D) - 5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
  • Best Customer Service of the Year of Corporate Excellence Award - HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
  • Outstanding Customer Service of Cross-company Excellence Award - HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
  • Certificate of Appreciation of Individual Excellence Award - HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
  • Gold Award - Talent from the Airport 2016, Airport Authority Hong Kong, Hong Kong
  • Outperforming Terminal Services (Plaza Premium Lounge Bangalore) - BIAL Pinnacle Awards 2016, Kempegowda International Airport, Bengaluru, India
  • Good Safety Suggestion Award - HKIA Airport Safety Recognition Awards, Airport Authority Hong Kong, Hong Kong
  • Most Improved Customer Service Award - United Airlines, Hong Kong
Openings
  • Management of Cathay Pacific lounge, Cathay Pacific Airways, London Heathrow Airport
  • Star Alliance Lounge, RIOgaleão - Tom Jobim International Airport - International Departures, Terminal 2
  • Aerotel Rio de Janeiro , RIOgaleão - Tom Jobim International Airport, Rio de Janeiro – International Departures, Terminal 2
  • Plaza Premium Lounge - Vancouver International Airport - Domestic Departures (Pier C)
  • Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - Domestic Departure, Terminal 2
  • Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - International Departure, Terminal 2
  • Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - Car Park Building, Terminal 2
  • Signing of a Strategic Cooperation Framework Agreement with Qingdao International Airport Group Co., Ltd
  • TGM, Singapore Changi Airport – International Departures, Terminal 1
  • Plaza Premium Lounge Zone C&D, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 1
  • Plaza Premium Lounge Zone A1, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 2
  • Flight Club Grab n' Go, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal
  • Plaza Premium Lounge Brisbane, Brisbane Airport , Australia – Departures, International Terminal
  • Management of Cathay Pacific lounge, Cathay Pacific Airways, Vancouver International Airport
  • Management of The Pier, The Wing and The Cabin lounges, Cathay Pacific Airways, Hong Kong International Airport
  • Management of King David Lounge, El Al Israel Airlines, Terminal 4 of London Heathrow Airport, UK – International Departures
  • Plaza Premium Lounge, Siem Reap International Airport - International Departures
  • Aerotel Abu Dhabi, Abu Dhabi International Airport, Abu Dhabi – International Departures, Terminal 1
  • Aerotel, Singapore Changi Airport - Departures Transit Lounge, Terminal 1
  • Plaza Premium Lounge, Phnom Penh International Airport, Cambodia - International Departures

2017

Awards
  • World’s Best Independent Airport Lounge - Skytrax 2017 World Airline Awards, Paris Air Show, France
  • Business Person of the Year - Sin Chew Business Excellence Awards 2017, Malaysia
  • Outperforming Partner Terminal Services - Bangalore International Airport Limited, India
Openings
  • Plaza Premium Lounge, London Heathrow Airport, Terminal 5
  • BLOSSOM – SATS & PLAZA PREMIUM LOUNGE, Singapore Changi Airport – Departure Transit Hall, Terminal 4
  • Lounge Management of Cathay Pacific First & Business Class Lounge, Singapore Changi Airport - Departure Transit Hall, Terminal 4
  • Wellbeing, Toronto Pearson International Airport– Departures, Terminal 3 US Transborder
  • Flight Club, Winnipeg International Airport – Arrivals
  • Flight Club Grab ‘n’ Go, Hong Kong International Airport – International Arrivals, Terminal 1
  • Plaza Premium First, Kuala Lumpur International Airport - Satellite Building
  • Flight Club, London Heathrow Airport – Arrivals, Terminal 4
  • Plaza Premium Lounge, London Heathrow Airport – Arrivals, Terminal 4
  • Terrace Chinese Kitchen, Sydney International Airport

2018

Awards
  • World's Best Independent Airport Lounge - Skytrax 2018 World Airline Awards, Farnborough Air Show, UK
  • Best Airport Lounge Asia - Global Star Awards 2018, India
  • The Best Outlet Services Award - GMR Hyderabad International Airport Limited, India
  • Most Helpful Company & Most Helpful Staff - At Your Service, Airport Authority Hong Kong, Hong Kong
Openings
  • Plaza Premium Lounge, Denver International Airport (Coming Soon)
  • Plaza Premium Lounge, Ahmedabad Sardar Vallabhbhai Patel International Airport - International & Departure (Coming Soon)
  • Plaza Premium Lounge, Mactan-Cebu International Airport – Domestic Departure (Coming Soon)
  • Aerotel, London Heathrow Airport (Coming Soon)
  • Plaza Premium First, Hong Kong International Airport – International Departures, Terminal 1
  • Aerotel, Abu Dhabi International Airport - Terminal 3
  • Allways Portage Service, John F. Kennedy International Airport
  • Sapphire Plaza Premium Lounge, Jakarta Soekarno-Hatta International Airport
  • Plaza Premium Lounge, Rome Fiumicino-Leonardo da Vinci International Airport – Terminal 3
  • Aerotel, Kuala Lumpur International Airport – [email protected], Terminal klia2
  • Transit Resting Lounge by Aerotel, Hong Kong International Airport – International Departures, Terminal 1, Gate 35
  • Aerotel, Muscat International Airport
  • Plaza Premium Lounge, Melbourne Airport
  • Plaza Premium Lounge, Dammam King Fahd International Airport

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