Terms and Conditions
BY CONTINUING TO ACCESS THIS WEBSITE YOU ACCEPT THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OF USE, YOU SHOULD LEAVE THIS WEBSITE IMMEDIATELY.
Plaza Premium Lounge Management Limited reserves the right to change these Terms and Conditions of Use at any time. The new version of the Terms and Conditions will be posted on this website and will take effect and govern all use of the website upon posting. For the purposes of these Terms and Conditions of Use any reference to "we", "us" and "our" is to Plaza Premium Lounge Management Limited.
Your use of this website indicates your agreement to be bounded by these Terms and Conditions of Use.
1. Ownership of materials and appropriate use
This website and the materials on it are protected by copyright, trademark and other intellectual property rights and laws throughout the world. The materials on this website are owned by or licensed to us. You may not alter, broadcast, copy, distribute, modify, publish, sell or transfer any materials on this website although you are permitted to display the materials on this website on a computer screen and to download and print a hard copy for your personal use provided you do not alter or remove any copyright, trademark or other proprietary notices.
You agree to use this website in accordance with these Terms and Conditions of Use for lawful and proper purposes and in compliance with the laws of the country from which you are accessing this website. Furthermore, you agree not to:
• use any of the materials on this website for commercial exploitation without our prior written consent;
• establish a link to or from this website from or to any other website, intranet or extranet site without our prior written consent;
• use this website to upload or distribute any material that contains viruses or anything similar, is illegal, obscene or of a defaulting nature;
• use this website in any manner or for any purpose that may infringe the rights of or cause offence to any other person;
• do anything that may alter, interfere with or disrupt this website or our services;
• obtain or attempt to obtain unauthorized access to our intranet or any other restricted access networks.
2. Legal Relationship
This website is provided for information purposes only and no material shall be construed as an intention to create a legal relationship with any party, nor shall it constitute an offer of goods or services or create a license.
3. Website availability
This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or materials or information on this website at any time without notice.
4. Links from this site
We may from time to time provide links from this website to websites that are owned and controlled by third parties. These links are provided for your convenience only and do not imply any affiliation or endorsement by Plaza Premium Lounge Management Limited. We have no control over and shall have no liability what so ever in respect of those websites.
5. Accuracy of Information
We take reasonable care to ensure that all products and services information and pricing featured on this website is accurate and up-to-date. However, our products and services are continually updated and the images, specifications [and any prices] on this website are for general illustrative guidance only. For accurate up-to-date information you should contact us directly using the details in the "Contact us" section of the website and must rely on your own investigations.
We do not warrant, represent or undertake that the material on this website is accurate, complete or current or that the website will be free or defects or viruses and all conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law. We do not accept any liability for any losses or claims arising from any liability to access this website, use of this website, downloading of viruses, the loss or corruption to material that is downloaded and any website browser incompatibility problems. All software products downloaded from this website are downloaded, installed and used at the user's own risk.
7. Law and Jurisdiction
Your use of this website and any downloaded material from it and the interpretation of this Legal Notice shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") and you and we each submit to the non exclusive jurisdiction of the courts of Hong Kong.
Group Registered Office and address: Plaza Premium Lounge Management Limited. Headquarters, Unit 10-12, 2/F, Airport World Trade Centre, 1 Sky Plaza Road, Hong Kong International Airport, Hong Kong.
Personal Data (Privacy) Ordinance
Your data controller is: Plaza Premium Lounge Management Limited.
You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.
We use the personal information that we collect to identify your personal preferences and match your needs with the relevant products and services, and assist in processing any bookings that you make through this site.
We will hold your information, where collected by us, and may use it to inform you in the future of offers by us and other Plaza Premium Lounge Management Limited. Group companies a full list of which is available on request. We will also use the personal information you give us as a research tool to monitor how you and other visitors use the site to enable us to further develop the content of this website.
Whenever you submit enquiries or booking to us, it will require your personal data which will then be recorded, collated and processed by us.
3. How to withdraw your consent
If you would rather we do not use your personal data for the purposes stated above or for any form of promotional contact, please indicate by using the tick box in your email registration page. Please bear in mind that you will be opting out of receiving any information from us and any Plaza Premium Lounge Management Limited Group companies. However, if you have booked executive lounge services you will still receive an email confirming your booking details.
If you do not wish to receive any further emails from Plaza Premium Lounge Management Limited, you can do so any time by clicking on the "Unsubscribe" link which can be found in all our enewsletters.
4. How do we protect your information?
When you provide us with your credit card details or order services from us, we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us.
We have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorized access.
In order to comply the Personal Data (Privacy) Ordinance, your personal data will continue to be kept confidential and will not be transferred to a third party for marketing purposes. We will continue to keep your personal data and use it for the purposes for which the personal data was collected.
Our security measures depend on you complying with this obligation and we are not responsible for any breach of your privacy. We are not responsible for breaches of security arising out of intentional and/or unauthorized attempts to access the site, for example, by computer hackers.
Landside Lounge is located in the non-restricted area. Arriving passengers can proceed to the Landside Lounge after formalities in immigration, baggage reclaim and customs. Passengers who need to stay in the airport because of early hotel check-out, delayed flight, or other reasons can stay in the Landside Lounge before catching a flight.
Airside lounge is located in the restricted area. Departing passengers will need to pass through immigration and customs before proceeding to the Airside Lounge. They must obtain a boarding pass for their onward flight. The same is applicable to the transit passengers.
Please make sure you have directions to your lounge. For the directions, please refer to our website at www.plaza-network.com.
An onward boarding pass is a MUST for transit passengers who would like to use the Lounge. Please contact your airline for details of obtaining the boarding pass.
We accept advance booking. Pre-payment for the booking is required. The booking is regarded as confirmed and services booked are guaranteed when the passenger receives a Confirmation Letter from us.
FAILURE TO OBTAIN A CONFIRMATION
If a passenger fails to obtain an email confirmation from us, we will NOT be responsible for the availability of service upon passenger's arrival.
Passenger without a Confirmation Letter (i.e. not a pre-paid booking) from us will be considered as a "Walk-in" customer. All services requested upon arrival are subject to availability.
LOUNGE FACILITIES TERMS AND CONDITIONS
1.1 "Lounge Facilities" means the provision of a waiting area in Airside/Landside area of the Airport with seating and refreshment facilities including (facilities in different locations may vary):
(a) Hot showers facilities including amenities;
(b) Food and beverages;
(c) Use of computers to access Internet;
(d) DVD / VCD movie viewing ( at selected locations only);
(e) Selection of local / International magazines and newspapers;
(f) Power and Internet connection for travellers' with laptop computers;
(g) Mobile / laptop battery recharging facilities;
(h) Telephone for local calls
(i) Flight Information
1.2 "Plaza Premium Lounge" means Plaza Premium Lounge Management Limited. whose registered office is at Unit 10-12, 2/F, Airport World Trade Centre, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong.
1.3 "Customer" means the person, firm or company booking the use of Lounge Facilities.
1.4 "Airport" means the airport from which the Customer is traveling.
1.5 "Charges" means the charges paid by the Customer to Plaza Premium Lounge in respect of Lounge Facilities in accordance with Plaza Premium Lounge's charging structure which may be amended by Plaza Premium Lounge from time to time.
1.6 The headings in these conditions are for convenience only and shall not affect their interpretation.
1.7 Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa.
2. Formation of Contract
2.1 The Lounge Facilities are provided by Plaza Premium Lounge subject to these terms and conditions, which the Customer shall indicate and qualify acceptance of by booking the Lounge Facilities and paying the Charges.
2.2 No representative, employee or sales person or agent of Plaza Premium Lounge has Plaza Premium Lounge's authority to vary, amend or waive any of these conditions.
2.3 These terms and conditions will prevail over any terms or conditions proposed by the Customer orally or on any order form or similar document shall not be binding on Plaza Premium Lounge.
3 Lounge Facilities
3.1 All specifications, descriptions, drawings, photographs or illustrations of the Lounge Facilities and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer.
3.2 Plaza Premium Lounge shall use its reasonable endeavors to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation or close the executive lounge due to refurbishment, relocation or otherwise in which case an alternative executive lounge facility will be provided or a refund of the charges will be made at the discretion of Plaza Premium Lounge. In the unlikely event that entry to the Lounge Facilities is refused due to capacity constraints, the Customer will receive a complimentary voucher for their next visit to the lounge.
3.3 Plaza Premium Lounge shall use its reasonable endeavors to ensure a suitable environment is maintained in the Lounge Facilities including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behavior is unsuitable.
3.4 Plaza Premium Lounge shall have the right to refuse a Customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations.
3.5 In order to maintain Customer expectations, children are not permitted to use the Lounge Facilities in certain Lounges. Please check the individual Lounge information on this website for details. In the event that children are permitted access to the Lounge, they should be accompanied in all Lounges Facilities by a Customer over the age of eighteen years at all times.
4.1 Charges payable for the Lounge Facilities shall be as stated in Plaza Premium Lounge's services menu(current at the date of booking).
5 Terms of Payment
5.1 Customers shall make payment for the Lounge Facilities when booking by entering the details of their debit of credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to Plaza Premium Lounge on the booking form instructions.
5.2 Unless otherwise agreed in writing, the Customer shall not be entitled to any discount.
6 Customer's obligations
6.1 The Customer shall ensure that he is at all times appropriately dressed and shall behave in an appropriate manner. Plaza Premium Lounge and any third party lounge provider with whom Plaza Premium Lounge has entered into an arrangement for the provision of Lounge Facilities reserve the right at their sole and absolute discretion to refuse entry or to remove any customer whose behaviour or mode of dress is considered by Plaza Premium Lounge to be unsuitable or is likely to offend other Customers.
6.2 Customers must not remove food and/or drinks from the Executive Lounge Facilities and will be asked to refrain from consuming food and/or drinks in the Lounge Facilities other that food and/or drinks provided in the Lounge Facilities.
6.3 The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
6.4 Customers agree to provide a minimum of 72 hours’ notice to Plaza Premium Lounge in the event of cancellation of a group booking. A group booking is a booking of 10 or more persons or 5 or more rooms. A minimum of 72 hours’ notice by writing to Plaza Premium Lounge is required in the event of cancellation of a group booking for our Lounge Facilities. No refund will be arranged for cancellation made within 72 hours prior to the reserved service date and time. All refund / changes made on a confirmed group booking are subject to a minimum of USD10 administration fee per person.
6.5 In the event of cancellation of bookings for Private Resting Area, Transit Hotel Room and/or Aerotel Room services, customers agree to provide a minimum of 24 hours’ notice to Plaza Premium Lounge Management Limited. No refund will be arranged for cancellations made within 24 hours’ prior to the reserved service date and time. All refunds/changes made on a confirmed Private Resting Area and/or Hotel Room booking are subject to a minimum administration fee of USD10 per person or 25% of the total booking amount, whichever is higher.
6.6 For all other bookings not covered in Clause 6.5, a cancellation fee of 10 USD per person will be charged for all bookings cancelled up to 6 hours prior to the booking. No-show or last-minute cancellations with less than 6 hours' notice will be nonrefundable.
6.7 Complimentary bookings, including redemption bookings are non-cancellable and non-modifiable.
6.8 In the event of a customer wishing to amend an existing booking, provided that Plaza Premium Lounge receives at least 24 hours prior notice of a cancellation of a booking for Lounge Services from the Customer, Plaza Premium Lounge agrees to provide access to Lounge Facilities to the same number of users as on the original booking, at a later date at any Airport where Plaza Premium Lounge operates Lounge Facilities ("Alternative Lounge Facilities"), subject to prior receipt by Plaza Premium Lounge from the Customer of (i) confirmation of the date and Airport Lounge Facilities required; (ii) a payment of USD 10 per person per booking; and (iii) the difference between the Charges paid by the Customer in relation to the original booking and the charges in respect of the Alternative Lounge Facilities applicable as at the proposed date of use of such Alternative Lounge Facilities (whether the Alternative Lounge Facilities are located at the same Airport as on the original booking for Lounge Facilities or otherwise).
7 Limitation on Liability
7.1. Subject to clause 7.2, Plaza Premium Lounge shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, however arising whether in contract, tort (including negligence) or statutory duty or otherwise.
7.2 Plaza Premium Lounge does not exclude loss arising from death or personal injury caused by negligence.
7.3 Subject to clause 7.2 above, the aggregate liability of Plaza Premium Lounge, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to no circumstances shall exceed the Charges paid by the Customer for the Lounge Facilities.
7.4 Plaza Premium Lounge shall under no circumstances be liable for any Customer failing to board his flight and neither Plaza Premium Lounge nor any third party lounge provider with whom Plaza Premium Lounge has entered into an arrangement for the provision of Lounge Facilities has any obligation to make flight announcements.
7.5 Plaza Premium Lounge shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his own risk.
7.6 All information, recommendations and advice given by or on behalf of Plaza Premium Lounge to the Customer regarding Airport services or flight details are given without liability on the part of Plaza Premium Lounge.
7.7 The Customer shall fully indemnify and compensate Plaza Premium Lounge, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the provision of the Lounge Facilities which:
(a) are in excess of Plaza Premium Lounge's liability set out in clause 7.3 above; and
(b) are caused directly or indirectly through the act or omission, willful misconduct or negligence of the Customer.
8 Force Majeure
8.1 Plaza Premium Lounge shall not be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Lounge Facilities by or on behalf of Plaza Premium Lounge being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of Plaza Premium Lounge.
9.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising, or non-exercising by Plaza Premium Lounge of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.
10.1 No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Plaza Premium Lounge.
11 Governing Law
11.1 These conditions shall be construed in accordance with Hong Kong Special Administrative Region ("Hong Kong") and Plaza Premium Lounge and the Customer hereby submit to the exclusive jurisdiction of the courts of Hong Kong.