With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 180 locations across 49 airports in 25 countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Our flagship brand and the world’s largest independent airport lounge network welcomes all travellers regardless of class of travel or airline. We provide a space with excellent services and facilities for travellers departing, transiting and arriving at international airports around the world.
Plaza Premium First redefines lounge experience for elite travellers. Offering an all-inclusive elevated journey with personalised service, a selection of exquisite entrées and cross branded collaborations with leading international brands.
Designed by travellers for travellers, Aerotel is poised to offer convenient and comfortable airport accommodation. Providing flexible hourly bookings, attentive service, carefully-tailored designs and all sorts of cool facilities, our, goal is to provide all the comforts of home right at the airport.
Our VIP meet-and-greet service takes away all the airport hassle by a seamless end-to-end airport experience. From baggage handling, lounge stays, immigration-designated channel, limousine transfer to buggy service, we guarantee smooth coordination at every point in the airport.
Well poised to deliver a memorable, superb dining experience to all travellers at the airport, Airport Dining presents a variety of food and beverage concepts from casual dining, fine dining, airport lounge catering to in-airport event catering that suit each traveller’s needs.