Scratch & Reveal: A Gift of Comfort and a Festive Surprise Before Take-off - Terms and Conditions
Terms and Conditions - Silver Key Offers
1. Validity:
Promotion Period: The "Year End Scratch & Reveal" Silver Keyoffers are valid from now until 6 January 2026 (GMT +8) ("Promotion Period"), unless otherwise stated for a specific offer.
Eligibility & Participation (Silver Key): There is no purchase or booking requirement to participate in the Silver Key Scratch & Reveal campaign. Each participant is entitled to play once from each of the specified communication touchpoints (as detailed below) throughout the Promotion Period.
(a) Plaza Premium Lounge Access Offers
- Extra USD 5 e-Voucher - (Access from Campaign Pages): Enjoy an extra USD 5 e-Voucher upon spending a minimum of USD 100 on a single Plaza Premium Lounge online booking. A valid unique code must be entered at the time of booking. Offer is applicable for a single booking with a minimum spend of USD 100 made through the Plaza Premium Lounge website (https://www.plazapremiumlounge.com). Offer excludes all third-party managed lounges.
- Free Kid Access - (Access from ST App Banner, Campaign Pages & eNewsletter): Enjoy complimentary lounge access for one (1) child aged 11 or below. This offer is valid for a maximum of one (1) redemptions per booking. A valid promo code must be entered at the time of booking. Offer is applicable for bookings made through the Plaza Premium Lounge website (https://www.plazapremiumlounge.com). Both adult and child bookings must be made together. A child is defined as any person aged 11 or below. Offer excludes all third-party managed lounges.
(b) Plaza Premium Lounge (PPL) Pass Offers
- 5% Off Selected Lounge Passes - (Access from WhatsApp): Enjoy 5% off selected Plaza Premium Lounge Passes purchased from the official Plaza Premium Lounge website (https://www.plazapremiumlounge.com). A valid promo code must be entered at the time of booking. This offer excludes The Buggy & Intervals Pass, Student Pass, Hong Kong and Shanghai Pass & Adelaide 2-Visit Pass.
- Secret Pass Unlocked - (Access from Campaign Pages): Discover and unlock access to purchase an exclusive secret Plaza Premium Lounge Pass. Offer provides access link to purchase the specified pass through the official Plaza Premium Lounge website (https://www.plazapremiumlounge.com).
(c) AEROTEL Airport Hotel Booking Offer
- Extra 5% Off Aerotel Bookings - (Access from Campaign Pages): Enjoy an extra 5% off selected Aerotel room packages for 1-24 hour stays). A valid promo code must be entered at the time of booking. Offer is applicable for bookings made through the Aerotel website (https://www.myaerotel.com) for bookings and stays from 14 November 2025 to 31 March 2026 (GMT +8). This offer excludes Aerotel Qingdao. Promo code is valid for the first 15 eligible bookings only. Reservations and purchases are subject to availability and on a first-come, first-served basis.
(d) Smart Traveller (ST) Offers
- 188 ST Points - (Access from Campaign Pages): Get an extra 38 ST Points upon new Smart Traveller member registration. Offer provides access link to sign up through Smart Traveller App.
2. Availability:
Reservations and purchases are subject to availability and on a first-come, first-served basis. Unless otherwise specific, offer is not valid, and cannot be combined with any other discounts, promo codes, promotions, or vouchers. Smart Traveller member’s rates are limited and may not be available for all products/services. Smart Traveller members must login to their Smart Traveller account before booking/purchase to enjoy any applicable members’ rate.
3. Payment:
Full payment must be made at the time of purchase within the Promotion Period in order to enjoy the Offer. Purchase is only considered as confirmed when payment has been received by Plaza Premium Lounge in full. A purchase confirmation email will be sent to the email address provided at the time of booking. It is your responsibility to provide a valid email address.
4. Booking Modification/Cancellation:
Purchase is non-cancellable, non-modifiable, non-transferable and non-refundable.
5. Personal Data:
We will comply with applicable local laws concerning personal data protection. Please read our Privacy Policy to understand our personal data protection policy.
6. Variation and Termination:
Plaza Premium Lounge shall reserve the sole absolute right to terminate, cancel, postpone, modify or vary the terms and conditions of this promotion without assigning any reasons and without any prior notice.
7. Final Decision:
In the event of any dispute, the decision of Plaza Premium Lounge shall be final and conclusive. In case of any discrepancy between the English version and any translated version of these Terms and Conditions, the English version shall prevail.
Terms and Conditions - Gold Key Offers
1. Validity:
Promotion Period: The "Year End Scratch & Reveal" Gold Key offers are valid from now until 6 January 2026 (GMT +8) ("Promotion Period"), unless otherwise stated for a specific offer.
Eligibility & Participation (Gold Key): To qualify for the Gold Key Scratch & Reveal, a purchase must be made during the Promotion Period through one of the following official channels:
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Plaza Premium Lounge website (www.plazapremmiumlounge.com)
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Aerotel website (www.myaerotel.com)
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ALLWAYS website (www.allwaysvip.com)
Each eligible purchase transaction entitles the participant to one (1) chance to play the Gold Key Scratch & Win campaign. Multiple purchases are allowed, with each transaction granting one (1) new chance to play.
(a) Plaza Premium First Access Offers - (Making booking on Plaza Premium First through www.plazapremmiumlounge.com):
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20% Off Plaza Premium First Bookings: Enjoy 20% off on Plaza Premium First bookings. A valid promo code must be entered at the time of booking. Offer is valid for bookings made from now until 31 March 2026, for lounge check-in from 1 January 2026 to 31 March 2026. Bookings must be made through the Plaza Premium Lounge website (https://www.plazapremmiumlounge.com). This offer cannot be used in conjunction with Smart Traveller member discount.
(b) Plaza Premium Lounge Access Offers - (Making booking on Plaza Premium Lounge through www.plazapremmiumlounge.com):
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10% Off Plaza Premium Lounge Bookings: Enjoy an extra 10%off Plaza Premium Lounge access on best available online rate. A valid promo code must be entered at the time of booking. Offer is valid for bookings made from now until 31 March 2026, for lounge check-in from 1 January 2026 to 31 March 2026. Bookings must be made through the Plaza Premium Lounge website (https://www.plazapremmiumlounge.com). This offer cannot be used in conjunction with the Smart Traveller member discount.
(c) AEROTEL Airport Hotel Booking Offer - (Making booking on Aerotel through www.myaerotel.com):
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Extra 10% Off Aerotel Bookings: Enjoy an extra 10% off on selected Aerotel room packages, applicable to 13-24 hour and nightly rates. A valid promo code must be entered at the time of booking. Offer is valid for bookings and stays from 7 January 2026 to 31 March 2026 (GMT +8). Bookings must be made through the Aerotel website (https://www.myaerotel.com). This offer excludes Aerotel Qingdao, Singapore, and London Heathrow. Promo code is valid for the first 10 eligible bookings only. Reservations and purchases are subject to availability and on a first-come, first-served basis.
(d) Plaza Premium Lounge (PPL) Pass Offer - (Making purchase on Plaza Premium Lounge Pass through www.allwaysvip.com):
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5% Off Selected Lounge Passes: Enjoy 5% off on selected Plaza Premium Lounge Passes. A valid promo code must be entered at the time of purchase. The offer is applicable to passes purchased from now until 6 January 2026 on the Plaza Premium Lounge website (https://www.plazapremiumlounge.com). This offer excludes The Buggy & Intervals Pass, Student Pass, Hong Kong and Shanghai Pass & Adelaide 2-Visit Pass.
2. Availability:
Reservations and purchases are subject to availability and on a first-come, first-served basis. Unless otherwise specified, offers are not valid and cannot be combined with any other discounts, promo codes, promotions, or vouchers. Smart Traveller member rates are limited and may not be available for all products/services. Smart Traveller members must log in to their account before booking to enjoy any applicable members’ rate.
3. Payment:
Full payment must be made at the time of purchase within the Promotion Period to enjoy the Offer. A purchase is only confirmed when full payment has been received. A purchase confirmation email will be sent to the email address provided at the time of booking. It is your responsibility to provide a valid email address.
4. Booking Modification/Cancellation:
Policies for modifications or cancellations are subject to the specific offer's rate plan and terms. For bookings made with complimentary vouchers or prizes, modifications or cancellations are not permitted. No replacements will be issued for lost, unused, or expired prizes or redemption vouchers. Prizes redemption period is strictly before 31 March 2026. No extension of prize validity will be granted.
5. Personal Data:
We will comply with applicable local laws concerning personal data protection. Please read our Privacy Policy (available on our website) to understand our personal data protection policy.
6. Variation and Termination:
Plaza Premium Group shall reserve the sole absolute right to terminate, cancel, postpone, modify or vary the terms and conditions of this promotion without assigning any reasons and without any prior notice.
7. Final Decision:
In the event of any dispute, Plaza Premium Group’s decision shall be final and conclusive. In case of any discrepancy between the English version and any translated version of these Terms and Conditions, a copy of the English version shall prevail.