Plaza Premium Lounge Extends Lounge Experience to High-speed Railway Lounges in China

Published on 02 Mar 2021
Dining area at “DragonPass x Plaza Premium Lounge’’ Changsha South High-speed Railway Lounge

World’s largest award-winning independent airport lounge network Plaza Premium Lounge extends its airport lounge operating expertise across China’s major high-speed railway stations, in collaboration with global digital platform for premium travel services, DragonPass. This initiative is set to raise a new benchmark of hospitality at railway stations to serve travellers better.

The first “DragonPass x Plaza Premium Lounge” lounge experience has recently been introduced in Changsha High-speed Railway Station. Recording up to 5.5 million passengers monthly, Changsha High-speed Railway Station is China’s key transit hub connecting major cities like Guangzhou, Shenzhen, Wuhan and Shanghai. Following the inauguration, two other co-created high-speed railway lounges are set to launch in the nation’s top-tier travel hubs. Further details will be announced in due course.

“Extending our global hospitality experience of over 20 years and award-winning lounge services beyond airports is a game-changing opportunity for us,” shares Song-Hoi-see, Founder & CEO of Plaza Premium Group. “The strategic partnership with DragonPass represents a milestone for us to explore a new territory in travel. Passenger traffic of high-speed railway in China have skyrocketed in recent years and even more so post pandemic, high-speed railway is an alternative way of travel for many in China and we look forward to bringing our world-class hospitality across the region,” Song continues.

DragonPass distributes digitally a wide range of premium travel services including lounge access, limousine transfer, fast-track access, meet & assist, dining, valet parking, baggage porterage and advanced medical services. The global membership program has been consistently providing products and services across airports and high-speed railway stations with innovative, one-stop member services. With the mission in providing quality travel services what cater to diverse needs of travellers, the new collaboration between DragonPass and Plaza Premium Group is committed to enhance the experience at high-speed railway lounges from ambience, dining, entertainment to service quality.

“In the unordinary year of 2020, we discovered the coexistence of opportunities and challenges. With the rapid development and expanding network, high-speed railway will become an essential means of transport for affluent travellers. Despite the pandemic, we see bright prospect on the development of high-speed railway in China, we believe 2021 will be a milestone year for high-speed rail travel experience. By partnering with Plaza Premium Lounge, the award-winning industry leader in airport hospitality, we hope to take high-speed rail hospitality to the next level with our shared vision, consolidated expertise and resources, to deliver service excellence and create seamless, convenient and quality travel journeys.” shares Cai Ke Hui, Founder of Dragon Pass Company Limited.

The new “DragonPass x Plaza Premium Lounge’’ Changsha High-speed Railway Lounge was officially opened on 26th January, 2021. It is strategically situated on the ground level of the railway station, with two entrances which enable travellers to access the lounge from both sides of the station. Spanning 700 square metre and accommodating up to 290 guests, the new lounge design embodies subtle elements of Changsha’s heritage, with accents of red that symbolises fortune and prosperity. As part of Plaza Premium Lounge’s experience promise to promote family-friendliness and sustainability, the lounge features a nursing room and a “Playroom”, the only dedicated kids’ zone at the train station, featuring educational and sustainably-made toys by international toy brand Masterkidz. Committed to provide a safe and hygienic environment, the lounge follows Plaza Premium Lounge’s We Care For Your Wellbeing programme with zoning to facilitate privacy and social distancing, comfortable seating and dining areas. In addition, guests are also offered seamless dining experience with Smart Order, a contactless food ordering system accessible via smart mobile devices. All meals are individually portioned and pre-packed, offering a selection of delicacies and drinks.

Open daily from 6:30am to 10pm, the lounge is complimentary for DragonPass members and is open to all passengers starting at RMB88 for two hours. A part of the lounge space is designated to support those in need, such as members of the military, seniors or disabled individuals where they can access lounge seating free of charge.

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